FFRF is a not-for-profit charitable organization, not a retail business. We strive to make purchases easy and worry-free. Our “Make it Right” policy means that if you are not 100% satisfied with our products, just CONTACT US or call 608-256-8900 and we will work with you. FFRF makes every effort to fulfill orders accurately, and works to meet the expectations of our customers whenever possible. However, discounts, promotions, and bonus items are subject to availability, and may be discontinued at any time. Contact us regarding discounts on large orders, special requests, international orders, and costs for UPS or overnight delivery. Please note that items qualifying for U.S.P.S. media mail services (books, CDs, DVDs) may be sent separately and can take up to 10 days to arrive. We typically process orders within 24 hours of receipt.