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FFRF is a not-for-profit charitable organization, not a retail business. We strive to make purchases easy and worry-free. Our “Make it Right” policy means that if you are not 100% satisfied with our products, just CONTACT US or call 608-256-8900 and we will work with you. Also, contact us regarding discounts on large orders, special requests, and costs for UPS or overnight delivery. We typically process orders within 24 hours.